General Questions

What file types do you support?
We prefer PSD files, but we also accept other type of design format; such as PNG and AI. However, keep in mind that for these types of formats, we require you to include the images and font files, and also to specify the resolution of the website we need to convert.
What's your turnaround time?
Our turnaround time for PSD to HTML is up to 3 business days, without the time required for edits and revisions. If you have a larger bulk order of over 6 pages, the deadline may be extended; please check with us for further details. If you require a CMS implementation or any extra add-ons, this could also affect the turnaround time. We immediately inform you about the estimated time of completion of your project as soon as your project is accepted.
Do you have a maximum length for the PSD’s?
The maximum length is 2400px. If there is more content we will have to charge it as an extra sub page.
How do you make my life easier?
By converting your Adobe Photoshop, Illustrator, or Fireworks artwork into CSS/(X)HTML code and optionally implementing it so you don't have to! We handle it all: AJAX/JavaScript, CSS, (X)HTML, CSS drop-downs/flyouts, mouseovers, file optimization; saving you time and headaches at a fair price.
How is your work priced?
To keep things simple, we charge by the page. A new page is any page that uses a different layout or provides different content. Just count them up when you place your order.
What type of payments do you accept?
You can pay for your project with PayPal or Wire Bank Transfer.
What are your payment terms?
We require full payment upfront in order to start working on your project.
What hours do you work?
Our offices are open from Monday to Friday, from 8am to 7pm GMT (2am - 1pm EST).
What is responsive layout?
Responsive layout is the approach that suggests that web page elements change their size and position based on screen size and/or orientation. This functionality is based on the use of CSS Media Queries, as well as flexible layouts and images.
Do you offer discounts?
Our pricing structure is extremely competitive. In certain cases, we do offer discounts on bulk orders with lots of pages, and we also offer partner rates for returning customers.
Will the code work on PCs and Macs?
100%, for all popular browsers. If you have more specific requirements let us know!
Which browsers are supported?
By default we produce the markup compatible with the following browsers: Firefox 4+, Safari 4+, Opera, Google Chrome, Internet Explorer 9+ and iPhone and iPad native browser. In case you need compatibility with other browsers (like IE8) please let us now.
Do you design websites?
Yes, we have an awesome web and graphic designers that work as part of Pixel2Design. Please visit the site for further info and ordering.
Where can I find your NDA?
You can find our Non-Disclosure Agreement here: NDA.
How can I contact your support team?
You can contact our Support Team at They are available Monday to Friday, 8am to 7pm GMT (2am - 1pm EST).
How can I place bulk orders?
Bulk orders should be submitted via our Order Form, just like any other project. Once we receive the project, we will contact you immediately with discounted (total) price and timeframe.
How does money back guarantee work?
We guarantee to give you the money back if: We can't carry out your order, You will cancel your order before we start working on it, You are not happy with the results when reviewing the project on our developing server. Note! The refund is NOT issued if the request for the refund was received after the project *zip files were sent or after the installation on the client's server.
How does free 30 days support work?
After delivering the project you gain the 30 days of free support during which you can reach us out for any problems with the code.

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