We prefer PSD files, but we also accept other type of design format; such as PNG and AI. However, keep in mind that for these types of formats, we require you to include the images and font files, and also to specify the resolution of the website we need to convert.
What's your turnaround time?
Our turnaround time for PSD to HTML is up to 3 business days, without the time required for edits and revisions. If you have a larger bulk order of over 6 pages, the deadline may be extended; please check with us for further details. If you require a CMS implementation or any extra add-ons, this could also affect the turnaround time. We immediately inform you about the estimated time of completion of your project as soon as your project is accepted.
Do you have a maximum length for the PSD’s?
The maximum length is 2400px. If there is more content we will have to charge it as an extra sub page.
How do you make my life easier?
How is your work priced?
To keep things simple, we charge by the page. A new page is any page that uses a different layout or provides different content. Just count them up when you place your order.
What type of payments do you accept?
You can pay for your project with PayPal or Wire Bank Transfer.
What are your payment terms?
We require full payment upfront in order to start working on your project.
What hours do you work?
Our offices are open from Monday to Friday, from 8am to 7pm GMT (2am - 1pm EST).
What is responsive layout?
Responsive layout is the approach that suggests that web page elements change their size and position based on screen size and/or orientation. This functionality is based on the use of CSS Media Queries, as well as flexible layouts and images.
Do you offer discounts?
Our pricing structure is extremely competitive. In certain cases, we do offer discounts on bulk orders with lots of pages, and we also offer partner rates for returning customers.
Will the code work on PCs and Macs?
100%, for all popular browsers. If you have more specific requirements let us know!
Which browsers are supported?
By default we produce the markup compatible with the following browsers: Firefox 4+, Safari 4+, Opera, Google Chrome, Internet Explorer 9+ and iPhone and iPad native browser. In case you need compatibility with other browsers (like IE8) please let us now.
You can find our Non-Disclosure Agreement here: NDA.
How can I contact your support team?
You can contact our Support Team at firstname.lastname@example.org. They are available Monday to Friday, 8am to 7pm GMT (2am - 1pm EST).
How can I place bulk orders?
Bulk orders should be submitted via our Order Form, just like any other project. Once we receive the project, we will contact you immediately with discounted (total) price and timeframe.
How does money back guarantee work?
We guarantee to give you the money back if: We can't carry out your order, You will cancel your order before we start working on it, You are not happy with the results when reviewing the project on our developing server. Note! The refund is NOT issued if the request for the refund was received after the project *zip files were sent or after the installation on the client's server.
How does free 30 days support work?
After delivering the project you gain the 30 days of free support during which you can reach us out for any problems with the code.
What browsers do you support?
We write code according W3C standard that is perfectly displayed in all popular browsers and all devices. Our HTML coding supports all the latest and most popular browsers and mobile devices: Internet Explorer, Firefox, Opera, Safari, Edge, Google Chrome, iOS 8+ (iPhone, iPad), Android 5+.
Do you use a WYSIWYG program to create the site, and what program would be my best option for future site changes (done at my end)?
We do not use any WYSIWYG tool to code the sites. Instead, our programmers write all code from scratch and then check it directly in each browser to make sure it looks great. If you are not technically savvy, we recommend a WYSIWYG tool like Dreamweaver to make future changes to your site.
Do you use tables or DIVs?
We only code in DIVs according to the latest standards of HTML5/CSS3 technology.
What if I want to add extra sub-pages in the future?
If you want to add extra sub-pages in the future, we will charge you our normal sub-page rate. We will never charge you extra, no matter how much time has passed since working on the original project. All you need to do is place a new order, and make reference to the previous project number so we can identify which site the sub-pages are for.
Do you hand-code?
Yes! We don't use any form of a generator or "site grinder". You can be confident that every bit of your code is completely hand-coded by our experienced front-end developers.
Will your code be valid?
Absolutely! We only provide W3C valid hand-coded goodness!
Do you support CSS frameworks?
Sure! Upon your request, we can use Twitter Bootstrap, Zurb Foundation and many more. Please specify it in the comments to your project.
What CMS and eCommerce versions do you work with?
We can help you with the latest stable versions of WordPress, Joomla, Magento Community Edition, OpenCart, Drupal. If you need something different, then let us know, and our implementation team will further investigate that.
Can you help me with the installation?
You may use your own hosting preference in which you will need to install the CMS. On the other hand, if you already have a hosting service and want us to install the CMS we can help you out for a very small fee.
How do implementations work?
Our implementation packages include the basic functionality. In other words, we take the design files, create the HTML5/CSS3 markup and implement it into a CMS of your choice with a default set of options available.
What is an additional page template?
Individual pages can be set to use a specific custom page template (a PHP template file, e.g., snarfer.php) you create within your theme. This new page template will then override the default page.php page template included with your theme. We use additional page templates when the layouts of the pages are different from each other, thus making it impossible to use the default page.php template (Examples of additional page templates: 1 column, 2 columns, 3 columns, etc).
Do you offer Website Development Services?
Yes, we do support this option. Please send the list of tasks / complete requirements via the Order Form while choosing the Hourly Packages option and we will get back to you immediately with final price / timeframe.
Can you create a theme for the existing markup?
You are welcome to provide us with the existing HTML / CSS for investigation. After examining the markup we will let you know whether it can be used for implementation or if creating the markup from scratch is recommended instead.
Do you provide ongoing support of the CMS themes you have developed?
Sure, we provide free theme support during 30 days after its delivery. After that we are glad to provide our support services on a paid basis should you require them.
Will you keep a backup copy of my project?
Yes, we keep a 6-month back-up of all clients' files and projects. Be assured, that you can contact us during this time if you ever misplace or lose your project files, we will be more than happy to provide you with another copy.
Will you make changes and/or additions to the code if i request them?
After preview of the site on our development link, you are more than welcome to provide changes that you need done in order for the project to be fully completed based on your PSD files. You will have 3 rounds of edits (font styling, minor alignment changes, JS effects) and if you require a change in the design that might require extra efforts, we may have to charge an additional fee. A round can be defined as a list of edits that we are going to complete. Once the first round is fully completed, if you need a few more changes you will be able to send a second round and a third round if needed. We will need a detailed list of changes so we can provide a fast and efficient results.
What is WordPress MU?
WordPress MU was a separate project
that allowed you to handle multiple sites with the same WordPress
installation. WordPress MU is no longer a separate project since
WordPress 3.0 was released. Instead, it is now part of the WordPress
core; and is being continuously developed as part of the main WordPress
branch, under the name Multisite or MS. This means that it will get more
frequent updates and improvements. You can find out more here.
What is a custom post type?
A custom post type is a feature that
creates different types of content in WordPress. There are five major
types that WordPress uses by default: post, page, attachment, revisions
and nav menus. You can also add your own custom post types and use them
in different ways. These include: products, doctors, patients, cars,
Can you use PHP in WordPress widgets?
Yes we can; there is a WordPress
plugin that allows us to do that. We can also code custom widgets.
However, we will still need to check your particular request to make
sure we can assist you with it.
What is an additional page template?
Individual pages can be set to use a
specific custom page template (a PHP template file, e.g., snarfer.php)
you create within your theme. This new page template will then override
the default page.php page template included with your theme. We use
additional page templates when the layouts of the pages are different
from each other, thus making it impossible to use the default page.php
template (Examples of additional page templates: 1 column, 2 columns, 3
Can you create a WP theme that will
be ready to use with my existing WP site so that I can re use all the
content I already have?
We would need to analyze very single case.
Certain requirements are:
If you're moving from a non-WordPress site to a WordPress site, we can create the theme for you.
If you're moving from one
WordPress site to another WordPress site, we would need access the old
WordPress database and theme functionality to make sure it can be done.
This way we can create the new WordPress site like a plug'n'play theme for your old content.
What JS framework do you guys use?
We use only jQuery.
We certainly do! As soon as we
receive your custom JS request, our experts will estimate the
functionality to make sure they can take on the task.